You have 30 days from delivery to request a return. Items must be unused, in their original packaging, and in resalable condition. E-mail gmexsofficial@gmail.com with your order number to start a return — full detail is on our Return & Refund Policy page.

We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. Checkout is processed securely by Shopify and we do not store your full card details.

Contact us within 12 hours of placing your order and we will do our best to change or cancel it. After that the order may already be with our supply partner, and changes may no longer be possible.

Yes. Alongside the United States we ship to around forty countries across Europe, Asia-Pacific, the Middle East, Latin America, and South Africa. If your country is available it will appear at checkout; if it is not offered, we are not currently able to ship there. The full list is on our Shipping Policy page.

Orders are processed within 1 to 3 business days. After dispatch, typical delivery windows are 7 to 15 business days within the United States, 10 to 20 business days for Canada, the UK and Europe, and 12 to 25 business days for Asia-Pacific, the Middle East, Latin America and South Africa.

We ship directly from our supply partners, which keeps our prices low but means delivery takes longer than a local warehouse would. These are estimates rather than guarantees — customs and peak seasons can extend them.

Yes. Shipping is free on all orders of $100 USD or more, to every country we ship to. For orders under $100 USD, shipping is $8.00 USD within the United States and $9.95 USD internationally, calculated at checkout. An express option is available within the United States at $15.00 USD.

Yes. Once your order ships you will receive a tracking number by e-mail. You can follow it on our Track Order page or on the carrier’s site. Tracking can take a few days to show its first scan, which is normal.

International orders may attract import duties or taxes set by your own country’s customs authority. These are charged separately from your order and are the responsibility of the recipient. We have no control over them and cannot predict the amount.

By e-mail at gmexsofficial@gmail.com or through our contact form. We handle support by e-mail only, Monday to Sunday, 9:00 AM to 5:00 PM New York time (ET), and reply within 24 to 48 hours on working days.